The subject of the terms below is the use (including any visit) of the website/application/digital platform of the digital marketplace under the name “agrobid.org” and its content (herein the "website", the "application", the "platform", the “marketplace”, the “market”, the" site", the "agrobid.org "). The website is managed by the Alpha Victory B.V. (herein the “Company”, "Administrator", and “Data Controller”, “we”, “us”, “our”). The terms apply to the legal use of all the website pages, applications, e-commerce and sections and the term legal use is referring to the unconditional acceptance of the terms of use and the users` compliance with the applicable law. The Company has been established by distinguished professionals in various industries, such as Information Technology, Retail, e-Commerce, Telecommunications, Business Consulting, Digital Marketing, with a proven experience of more than 20 years in their field.
Please take a moment to carefully read through the following important transparency information and the terms of service and use of this marketplace, including our privacy policy, as this information is intended for you. If you have any questions or queries, you may contact us by using the contact channels specifically mentioned below.
Key Information:
Company established by professionals with 20+ years experience
Covers IT, Retail, e-Commerce, Telecommunications, Business Consulting
Legal use requires unconditional acceptance of these terms
2. The Website and Marketplace agrobid.org
The website www.agrobid.org and its applications are a digital platform developed for and managed by the Company and simulates the functions and benefits of a physical marketplace. agrobid.org is mainly addressed to professionals and works as a tool for promoting producers and their products to professional buyers, provides online interaction between sellers and buyers, offers a B2B online market for national or international sellers and buyers, provides sellers with online guidelines for branding and marketing of their products. The buyers can make educated buying decisions based on verified certificates, reviews and ratings and based on those participate in an auction or directly purchase a product. The users of the digital platform and those who have access to it are its administrators (Company) and those acting on behalf of the Company, as well as producers / sellers, buyers and visitors.
Important Disclaimers
agrobid.org is not a party to contracts for sale between third-party sellers and buyers, nor is agrobid.org a traditional auctioneer. Any guidance agrobid.org provides as part of our Services, such as pricing, shipping, listing, and sourcing is solely informational and you may decide to follow it or not. We may use artificial intelligence or AI-powered tools and products to provide and improve our Services, to offer you a customized and personalized experience, to provide you with enhanced customer service, and to support fraud detection; availability and accuracy of these tools are not guaranteed. We may help facilitate the resolution of disputes between buyers and sellers through various programs. Unless otherwise expressly provided, agrobid.org has no control over and does not guarantee: the existence, quality, safety, or legality of items advertised; the truth or accuracy of users' content or listings; the ability of sellers to sell items; the ability of buyers to pay for items; or that a buyer or seller will actually complete a transaction or return an item.
3. Acceptance and Use
Account Creation
In order to use the features of the website and its services as an online marketplace, the user must create an account as an producer/ seller or buyer. In this context, the content may be subject to special terms, which are accepted by the website`s users every time they visit, use or access the website and our other digital touchpoints such as a mobile app and applications in social media platforms. In the unlikely event of any discrepancy between general terms of use and any special terms of participation / visit to the marketplace, the special terms (that may also be part of other documents, such as a registration form) shall prevail. The Company undertakes every effort to operate the website in an efficient way, so that each user has access and use the information and services of agrobid.org as intended. Depending on the purchased services of each buyer or seller, access rights can be granted to more users in the discretion of the Company, who will be treated equally in terms of quality as the account they represent in the marketplace. Please note that every time you visit agrobid.org website or log into the platform you accept these terms of use and any other special terms and you are informed about the use of your personal data in this website, but your acceptance does not by any means conclude any contract, relationship or cooperation of any kind with us. You also acknowledge that you must own a privacy policy and are solely responsible for it. Furthermore, you acknowledge and agree that you use the website and its applications at your own risk and that you are responsible for ensuring that you and your users have access to the website, as well as that other persons who acquire access to it through your account are made aware of these terms and also comply with our terms. In case of any use against our terms, the Company reserves the right to block the account and user from the services of the application and / or to delete their account without any notice. The user is furthermore solely responsible for fully restoring any damages to the Company and/or any third party due to any disputes that may arise from their failure to comply with these terms. The use of the website must also be lawful and in accordance with the rules of good faith, business ethics and etiquette that applies to using the internet and tο participating in an actual/ physical marketplace. The use of the website is prohibited for the purposes of, but not limited to, sending, publishing or in any way transmitting content that: a) is illegal for any reason, b) causes damages to the Company or to any third party (exhibitor, buyer, visitor or other), c) breaches the confidentiality of any information and data privacy, d) is against common social values, rights of minors etc., e) disregards the Company`s intellectual rights or those of any third party and infringes any patent, trademark, trade secret, copyright or other proprietary rights of any kind, f) contains software viruses or any other piece of code, files or programs designed to interrupt, cause damage to, destroy or impede the operation of any software or hardware, g) constitutes an intentional or unintentional breach of applicable law, h) constitutes harassment of third parties in any way or collection or storage of personal data of other users or personal data obtained or used illegally. When using the website you shall also refrain from any action that may harm the image, legitimate interests or rights of the Company or affect the website`s operation or in any way prevent its smooth use by other users. The Company reserves the right to modify the website and its applications without any notice or to block access to some parts or the entire website for the purpose of maintenance etc. The Company will not be held responsible in the event that the website becomes partially or completely unavailable for any reason at any time and for any period of time. The Company does not guarantee the continuous, uninterrupted and secure access to the services of the website, as its operation is likely to be influenced by external factors and therefore the Company is not responsible in case of malfunction, interruption or failure to the hardware or software that supports the website`s operation. The Company also does not guarantee and holds no responsibility for the quality, adequacy and security of the telecommunication network of the internet service provider or other network required for the operation of the website and is not responsible for network functionality problems that may be caused by third parties and may make the website unavailable for any period of time. The Company implements reasonable and appropriate security measures to protect the website from illegal use, to detect viruses and prevent fraudulent transactions. However, we cannot guarantee that there will never be a bad actor, virus or other component that could bypass the security measures, infiltrate the website and its applications, and possibly cause damage to your computer or your equipment (software or hardware) or your computer data. The Company is not responsible in any case for any damage suffered by a user, visitor or any third party due to the operation or not and/or to the use of the website and its applications and/or to inability to provide services and/or information that are available on the website and/or to any unauthorized interference of third parties with information available through the website or due to any wrongdoing or omissions of users, visitors or any third parties. The Company is also not responsible for false data entries made by mistake and is entitled to correct them at any time the Company is made aware of them. In the event that any dispute arises between the users of the website regarding the use of it in violation of these terms, the Company holds no responsibility. The user is the one bearing the legal burden of claiming and proving their damages against the third party and, in case they request -or after their own actions is required- that the Company is involved in such a legal dispute, the user is also responsible for covering the legal and other expenses of the Company.
Prohibited Uses:
Sending illegal content
Causing damages to the Company or third parties
Breaching confidentiality or data privacy
Violating intellectual property rights
Distributing malware or viruses
Harassment or illegal data collection
Company Responsibilities and Limitations
The Company implements reasonable security measures but cannot guarantee complete protection against all threats. Users access the website at their own risk.
4. Using agrobid.org
In connection with using or accessing our Services you agree to comply with this User Agreement, our policies, our terms, and all applicable laws, rules, and regulations, and you will not:
Breach or circumvent any laws, regulations, third-party rights or our systems, Services, policies, or determinations of your account status
Use our Services if you are not able to form legally binding contracts (for example, if you are under 18 years old), or are temporarily or indefinitely suspended from using our Services, or are a person with whom transactions are prohibited under economic or trade sanctions
Fail to pay for items purchased by you, unless you have a valid reason, for example, where the seller has materially changed the item's description after you bid
Fail to deliver items sold by you, unless you have a valid reason for example the payment for those items is not completed
Manipulate the price of any item or interfere with any other user's listings
Take any action that may undermine the feedback or ratings systems
Share your log in credentials with any third parties. If you require that authorized third parties (employees, agents, etc.) have access to your account we could offer an exceptional consent in written after a written request
Create listings or provide us with content in inappropriate categories or areas of our sites
Engage in gambling
Provide us with content that is false, inaccurate, misleading, deceptive, defamatory, libelous, illegal, inappropriate, harmful, or violates and/or infringes the rights of others
Distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes
Distribute viruses or any other technologies that may harm agrobid.org or the interests or property of users
Use any robot, spider, scraper, data mining tools, data gathering and extraction tools, or other automated means to access our Services for any purpose, except with the prior express permission of agrobid.org
Circumvent any technical measures used to provide our Services
Interfere with the functioning of our Services, such as by imposing an unreasonable or disproportionately large load on our infrastructure
Infringe the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights (collectively, "Intellectual Property Rights") that belong to or are licensed to agrobid.org. Some, but not all, actions that may constitute infringement are reproducing, performing, displaying, distributing, copying, reverse engineering, decompiling, disassembling, or preparing derivative works from content that belongs to the company or someone else
Infringe any Intellectual Property Rights that belong to third parties affected by your use of our Services or post content that does not belong to you
Commercialize any agrobid.org information, data, or software associated with such application, except with the prior express permission of the company
Harvest or otherwise collect or use information about users without their consent
Sellers must meet the agrobid.org seller standards. Failure to meet these standards may result in agrobid.org charging sellers additional fees, and/or limiting, restricting, suspending, or downgrading your seller account. If we believe you are violating this User Agreement or any of our policies, or abusing agrobid.org and/or our Services in any way, we may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our Services, delay or remove hosted content, remove any special status associated with your account(s), remove, not display, and/or demote listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services. We may offer a process allowing users to report claimed violations for us to consider and handle through one or more of these options, all in our sole discretion.
Violations may result in fees, account limitations, suspension, or termination. Sellers must meet agrobid.org seller standards.
4.1. Seller Obligations and Guidelines
4.1.1 General Seller Responsibilities
As a seller on agrobid.org, you agree to:
Accurate Listings:
Provide truthful, complete, and accurate descriptions of all products, including quantity, quality, origin, certifications, and any defects or special conditions
Product Quality:
Ensure that products meet the quality standards described in the listing
Timely Fulfillment:
Prepare and package orders within the timeframe agreed upon at the time of sale
Professional Communication:
Respond to buyer inquiries promptly and professionally through the platform's messaging system
Proper Packaging:
Follow all packaging and shipping guidelines as outlined in Section 4.1.2 below
Compliance:
Ensure all products comply with EU regulations, certification requirements, and applicable food safety standards
4.1.2 Packaging and Shipping Instructions
Proper packaging is essential to ensure products arrive safely and in the condition described. Sellers must follow these mandatory guidelines:
General Packaging Requirements
Use Appropriate Materials
Select sturdy, new or nearly-new cardboard boxes appropriate for the weight and size of your products
Use adequate cushioning materials (bubble wrap, packing paper, foam inserts, or biodegradable alternatives)
Ensure boxes can withstand stacking and handling during transport
Product Protection
Wrap individual items separately to prevent damage during transit
Fill empty spaces within boxes to prevent items from shifting
For multiple items in one box, use dividers or individual wrapping to prevent contact damage
Seal boxes securely with strong packing tape (reinforce all seams and corners)
Labeling
Attach the shipping label provided by Eurosender to the outside of the package
Ensure labels are clearly visible and securely attached
Do not place labels over seams or edges
For fragile items, mark boxes clearly as "FRAGILE" and "THIS SIDE UP" where appropriate
Special Requirements for Glass Products (Bottles, Jars)
Mandatory Pallet Shipping
All shipments containing glass bottles, jars, or similar glass containers MUST be shipped via pallet delivery method. This is non-negotiable for safety and insurance purposes.
Packaging Glass Products
Individual Item Protection
Close each glass container tightly and ensure all lids/caps are secure
Place each glass item in a hermetic plastic bag
Wrap each item completely in multiple layers of bubble wrap (minimum 3 layers)
Secure bubble wrap with tape
Box Packaging
Use double-walled cardboard boxes for added protection
Place a thick layer of cushioning material (at least 5cm/2 inches) at the bottom of the box
Position wrapped items in the box with adequate spacing between them
Fill all gaps with packing material to prevent movement
Add a final thick layer of cushioning on top before sealing
Pallet Preparation
Stack boxes securely on EUR standard pallets (120cm x 80cm)
Place heavier boxes at the bottom
Ensure the stack is stable and balanced
Wrap the entire pallet with stretch film (minimum 3 layers)
Secure the load to the pallet to prevent shifting during transport
Maximum height: 180cm including pallet
Maximum weight: 1000kg per pallet
Additional Protection
Consider using cardboard corner protectors
Place cardboard sheets between layers of boxes for added stability
Ensure the pallet top is covered and protected from weather elements
⚠️ Important Warnings:
Glass items that are not properly packaged according to these guidelines will not be covered by insurance
Sellers are fully liable for damages resulting from inadequate packaging
Improperly packaged glass shipments may be refused by the carrier
Sellers must familiarize themselves with Eurosender's list of restricted and prohibited items before listing products. Some items require special documentation, while others cannot be shipped at all.
Categories Requiring Special Attention:
Alcoholic beverages (wine only - see Section 10 for wine-specific requirements)
Products containing liquids
Fragile and breakable items
Perishable goods
Items with specific temperature requirements
4.2. Absolute Prohibition of Illegal Items
Users are strictly prohibited from listing, selling, or promoting any item that is illegal under local, national, or international law. This includes, but is not limited to:
Weapons
Firearms, ammunition, explosives, and restricted knives.
Controlled Substances
Illegal drugs, prescription medications, and drug paraphernalia.
Hazardous Materials
Radioactive substances, explosive precursors, poisons, and restricted chemicals.
Biological Agents
Unregulated biological samples or hazardous agricultural pathogens.
Automated and Manual Oversight
agrobid.org employs automated filtering and manual reviews to identify and remove prohibited content. We reserve the right to remove any listing immediately and without prior notice if it is deemed unsafe or illegal.
Mandatory Cooperation
By using this platform, you agree that agrobid.org will cooperate fully with law enforcement and regulatory authorities, which may include disclosing user identity and transaction history in response to a valid legal request.
Sellers are fully liable for any damage, loss, or claims arising from:
Failure to follow packaging guidelines as specified in Section 4.1.2
Inadequate protection of fragile items, especially glass products
Use of insufficient or inappropriate packaging materials
Failure to use mandatory pallet shipping for glass items
Improper securing of items within packages or on pallets
Insurance Implications
Shipments that do not comply with the packaging requirements will NOT be covered by shipping insurance. Claims related to damage caused by inadequate packaging will be denied, and the seller will bear full financial responsibility.
Restricted Items Liability
Sellers who attempt to ship restricted or prohibited items in violation of Eurosender's and agrobid.org policies:
Bear full legal and financial responsibility for any consequences
May have shipments confiscated by authorities
Risk account suspension or termination on agrobid.org
Will not be eligible for any compensation or refunds
May be subject to fines or legal action by carriers or authorities
Seller Obligations Upon Claims
If a buyer files a damage claim and it is determined that the damage resulted from inadequate packaging or handling by the seller, the seller must:
Issue a full or partial refund for the shipping costs as determined by agrobid.org's resolution process
Cover return shipping costs if applicable
Bear any associated fees or penalties
Will not be eligible for any compensation or refunds
Documentation
Sellers are encouraged to:
Take photographs of packaged items inside and outside the package before shipping
Retain copies of packaging materials invoices
Document the packaging process for high-value items
4.4 Preparation for Pickup
Ensure packages are ready at the specified location at the scheduled pickup time
Print and attach all shipping labels provided by Eurosender at least 24 hours before pickup
Make packages easily accessible to the delivery driver
Be available (or have a representative available) during the pickup window
Provide any necessary documentation paperwork if required
4.5 Buyer Guidance and Responsibilities
4.5.1 Making Purchases on AgroBid.org
Minimum Order Values
To ensure efficient logistics and fair pricing for all parties, the following minimum order values apply:
Buy Now Transactions:
€200 minimum order value
Auction Starting Price:
€180 minimum starting bid
Sellers should consider these minimum values when creating product listings to ensure compliance with platform requirements.
Bidding Requirements
Whole Euro Amounts Only
All bids must be in whole euros (no decimal/cent amounts). Bid increments are set at €1.00 minimum. The bidding system will not accept amounts with cents (e.g., €150.50 is invalid; €151 is valid). Plan your maximum bid accordingly, accounting for full euro amounts only.
4.5.2 Buyer Responsibilities
When purchasing on agrobid.org, buyers agree to:
Pre-Purchase
Research:
Thoroughly review product listings, including descriptions, photos, certifications, and seller ratings
Questions:
Ask agrobid.org any questions before placing bids or making purchases through email
Specifications:
Ensure the product meets your requirements regarding quantity, quality, certifications, and delivery location
Budget:
Consider the full cost including product price, transportation fees, and any applicable taxes
During Transaction
Prompt Payment:
Complete payment promptly through the secure payment system after winning an auction or making a purchase. The payment after winning an auction needs to happen within 24 hours. In case of failure the buyer account will be examined for suspension.
Communication:
Respond to seller messages regarding delivery arrangements or special requirements
Accuracy:
Provide accurate delivery address and contact information
Availability:
Ensure someone is available to receive the delivery during the agreed timeframe
Upon Delivery
Inspection:
Inspect deliveries thoroughly in the presence of the delivery driver
Documentation:
Take photos of packaging and contents if any issues are observed
Acceptance:
Sign for delivery only if satisfied with the condition, or note any damage on delivery documentation
Prompt Reporting:
Report any issues within 48 hours of delivery (see Section 4 below)
4.5.3 Buyer Rights
As a buyer on agrobid.org, you have the right to:
Accurate Information:
Receive products that match the listing description
Quality Assurance:
Expect products to meet the stated quality standards and certifications
Secure Transactions:
Have your payment information processed securely through Stripe
Dispute Resolution:
Access agrobid.org's dispute resolution process if issues arise
Communication:
Receive timely responses to inquiries from sellers
Transparent Shipping:
Be informed of shipping timelines and tracking information
Direct communication with the sellers is only possible after a purchase. The agrobid.org support team can facilitate for answering any questions before a purchase, such as samples availability and other clarifying questions.
After a purchase a buyer can use the provided contact details to:
Coordinate delivery details through the platform
Communicate any special receiving requirements
Provide updates if delivery address or timing needs to change
Maintain professional and courteous communication at all times
4.5.4 Payment and Checkout
Payment Methods
All payments are processed securely through Stripe
Escrow Protection
Payments are held in escrow during the shipping period
Transportation Selection
Choose your preferred shipping method and review associated costs
Final Review
Double-check order details, delivery address, and total costs before confirming
5. Offering to Buy or Sell Outside of agrobid.org
Offering to buy or sell outside of agrobid.org is not allowed. Buyers and sellers also can't share contact information, including email addresses and phone numbers, prior to completing a transaction on agrobid.org. Contacting another agrobid.org member to discuss moving a purchase off agrobid.org exposes both the buyer and seller to the risk of fraud. It also means both buyer and seller are not covered by our protection programs.
What is the policy?
Buyers and sellers can't:
Engage in any action with a user on the site designed to complete or facilitate a transaction outside of agrobid.org
Share or request direct contact information prior to completing a sale. This includes:
Name
Addresses
Phone number
Email address
Social media ID
Instant messenger ID
External website addresses (URLs)
Payment information
Bank details
In any communications with another agrobid.org member, refer to or promote external websites that facilitate sales outside of agrobid.org
Use contact information obtained through an agrobid.org transaction to offer to buy or sell an item outside of agrobid.org
List an item and then mention or link to additional identical or related items for sale outside of agrobid.org
Offer catalogs or other items that are used to order items directly outside of agrobid.org
Buyers and sellers should:
Complete purchases on agrobid.org in order to be covered by agrobid.org protections. Confirmation of a completed transaction on agrobid.org can be obtained by:
Using the agrobid.org checkout to complete the purchase
Viewing the purchase in purchase or sales history
Activity on agrobid.org is required to follow this policy, the agrobid.org Terms of Use and all applicable laws, as well as respect the rights of third parties. If it doesn’t, agrobid.org may take action consistent with applicable laws and the Terms of Use, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension. If you receive an offer from a seller to transact outside of agrobid.org please report it. If you receive an offer from a buyer to transact outside of agrobid.org please report it. Why do we have this policy? Offers to buy or sell outside of agrobid.org are a potential fraud risk for both buyers and sellers. Transactions conducted outside of agrobid.org are not eligible for protection by agrobid.org, refunds or any other types of claims. Additionally, agrobid.org has invested a great deal to connect interested buyers with great sellers and we want to participate in ongoing transactions with them. If we believe you are violating our policies prohibiting Offers to buy or sell outside of agrobid.org, you may be subject to a range of actions, including limits on your buying and selling privileges, restrictions on listings and account features, suspension of your account, application of fees, and recovery of expenses for policy monitoring and enforcement. Also, as provided below in the Fees and Taxes section, if we believe you are violating our policy on buying or selling outside of agrobid.org, you may be charged final value fees. We may cancel unconfirmed accounts or accounts that have been inactive for a substantial period of time. Additionally, we reserve the right to refuse, modify, or terminate all or part of our Services to anyone for any reason at our discretion.
6. Policy Enforcement
When a buyer or seller issue arises, we may consider the user's performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in an effort to do the right thing for both buyers and sellers. The foregoing does not limit or impair our right to refuse, modify, or terminate all or part of our Services to anyone, or to terminate this agreement with anyone, for any reason at our discretion.
7. Payment Terms of Use
Stripe Integration
In this section, we aim to provide you with a clear understanding of how payments are processed using our chosen payment solution, Stripe. As a pivotal part of our online transactions, Stripe serves as our third-party payment processor. By leveraging Stripe's robust payment infrastructure, we ensure that the transaction experience on agrobid.org is not only efficient but also secure and reliable.
Key Aspects of Our Payment System:
Role of Stripe:
Stripe acts as an intermediary that processes payments seamlessly between buyers and sellers on our platform. It enables the swift transfer of funds from the buyer's account to the seller's account, ensuring that each transaction is carried out promptly and with the highest security standards.
Security Assurance:
At agrobid.org, the security of your financial information is our top priority. Stripe employs advanced encryption methods and secure protocols to protect your transaction data against unauthorized access and fraud.
Seamless Integration:
Our integration with Stripe allows users to process payments directly within the agrobid.org platform. This integration provides a user-friendly and uninterrupted experience from the moment a transaction is initiated to its finalization.
By utilizing Stripe for payment processing, agrobid.org underscores its commitment to providing a marketplace that you can trust for all your transaction needs. By proceeding with payments on our platform, you acknowledge and agree to adhere to both agrobid.org's terms and conditions and Stripe's terms of service, which govern the use of their secure payment services.
Payment Processing:
Transaction Flow:
When a buyer initiates a purchase, Stripe manages the transfer of funds by securely debiting the buyer's chosen payment method, which can include credit/debit cards, e-wallets, or bank transfers. Stripe's sophisticated platform ensures that these transactions are completed efficiently, typically in real-time.
Secure Transactions:
The use of Stripe enables us to provide cutting-edge encryption and fraud prevention technologies, which safeguard your financial information so you can transact with confidence. This ensures that your personal and financial data remain confidential and protected against unauthorized access.
Automated Notifications:
Buyers and sellers will receive automated notifications confirming the status of each transaction, allowing both parties to track the progress of their dealings transparently and in real time.
Compliance and Compatibility:
Our payment processing system complies with international payment standards, ensuring compatibility and security for global transactions, thus supporting our diverse marketplace community.
Refunds and Chargebacks:
Refund Policy:
Refunds may be issued under specific conditions, such as when products are returned in accordance with our return policy or when an order cannot be fulfilled as promised. Buyers must initiate refund requests through our platform, providing necessary documentation and details of their claim.
Processing Refunds:
Once a refund request is approved, Stripe processes the refund to the original payment method. Processing times may vary, depending on banking channels, but typically refunds are reflected in the buyer's account within 5-10 business days.
Chargebacks:
Chargebacks occur when a buyer disputes a charge through their payment provider. In such cases, our support team, in coordination with Stripe, will investigate the claim thoroughly. Sellers will be notified and required to provide evidence supporting the transaction's legitimacy.
Dispute Resolution:
Initiating a Dispute:
Buyers can initiate a dispute if they believe there has been a misrepresentation in the product description, if an item is not delivered, or if it arrives significantly different from what was expected
Sellers may also raise disputes, particularly in cases of unjustified chargebacks or allegations of non-receipt when proof of delivery exists
Dispute Submission Process:
Disputes should be submitted through the agrobid.org platform by contacting our support team by email on support@agrobid.org
Users must provide detailed information regarding the issue, including transaction details, relevant communications, and any supporting documents or photos
Once a dispute is logged, both parties are notified and given the opportunity to present evidence and documentation that supports their case
Mediation and Investigation:
Our dedicated support team reviews the submitted information impartially
During this time, the team may request additional information or clarification from either party to gain a comprehensive understanding of the situation
The mediation process encourages open communication between buyers and sellers to facilitate an amicable resolution
Resolution Outcomes:
After considering all aspects of the dispute, our team renders a decision based on the evidence provided
Possible outcomes include a refund, replacement, or dismissal of the claim if it lacks merit
In situations where a chargeback is involved, we work closely with Stripe to ensure compliance with their guidelines and timelines for dispute resolution
Preventive Measures and Best Practices:
We encourage both buyers and sellers to engage in clear and concise communication throughout the transaction process to prevent misunderstandings that can lead to disputes
Sellers should ensure accurate product descriptions, timely shipping, and clear return policies to minimize potential disputes
Buyers are advised to review seller ratings and product reviews, communicate queries before purchase, and keep records of all transaction-related communications
By establishing a structured approach to dispute resolution, agrobid.org aims to uphold a fair, transparent, and secure trading environment, enhancing trust and satisfaction among marketplace participants. If any party is unsatisfied with the dispute outcome, further assistance or escalation options may be available through our support team.
A. Payout Schedule:
Sellers are receiving the payout from completed transactions after a succesful delivery of the product has been made and after 48 hours if a claim or discpute has not been made from the buyer.
B. Changes to Payment Terms:
The payment terms will be updated as needed and users will be notified of any changes via an email message.
8. Fees and Taxes
We charge sellers for the use of our Services. In some cases, where buyers receive supplemental Services such as sampling and tasting, authentication or in the future storage Services for items in certain categories, we may also charge those buyers for such supplemental Services, such as brand consultation and creation, premium services such as data analytics and pricing consultation.
The fees we charge sellers for using our Services to sell goods and services are listed on our how it works and pricing pages. We may change our selling fees from time to time by posting the changes on the agrobid.org site fourteen (14) days in advance, but with no advance notice required for temporary promotions or any changes that result in the reduction of fees.
You as a seller must have a payment method on file when using our selling Services and pay all fees and applicable taxes associated with your use of our Services by the payment due date. If your payment method fails or your account is past due, we may place restrictions on your account, or the agrobid.org Payments services (as defined below) may collect amounts owed in the manner described in the
Stripe’s Payments Method Terms, and late fees will apply. Stripe, or the collection agencies we retain, may also report information about your account to credit bureaus, and as a result, late payments, missed payments, or other defaults on your account may be reflected in your credit report. If you wish to dispute the information agrobid.org reported to a credit bureau please contact us at info@agrobid.org. If you wish to dispute the information a collection agency reported to a credit bureau regarding your agrobid.org account, you must contact the collection agency directly.
Selling fees are listed on our pricing pages. Changes will be posted 14 days in advance, except for promotions or fee reductions.
8.1. Platform Fees and Charges
8.1.1 Seller Commission and Payment Processing Fees
All sellers on the agrobid.org marketplace are subject to the following mandatory fees:
Platform Commission
A 12% commission fee is charged on the total order value (excluding VAT) for each completed transaction. This commission covers the use of the marketplace platform, listing services, buyer-seller communication tools, and platform maintenance.
Payment Service Fee
A 2% payment processing fee is charged on the total order value (excluding VAT) to cover the costs of secure payment processing through our payment service provider, Stripe.
Total Seller Fees: 14% of the gross order value (before VAT)
Fee Calculation Example
Product Sale Price
€1,000
Platform Commission (12%)
€120
Payment Service Fee (2%)
€20
Total Fees
€140
Seller Receives
€860
Important Notes:
Fees are automatically deducted from the transaction amount before payout to the seller
VAT is calculated separately and is not included in the fee calculation base
The 12% platform fee and 2% payment processing charge above are the introductory commission rates and are subject to change. Commission rates may vary depending on product category, transaction volume, or individual commercial agreements, and are always displayed before a seller submits a product for sale or auction and for the buyer before an order confirmation.
Fees are non-refundable once a transaction is completed, except in cases of official dispute
8.1.2 Transportation Fees
Buyer Responsibility
All transportation and shipping fees are the sole responsibility of the buyer. The buyer selects and pays for their preferred shipping method during the checkout process.
Seller Responsibility
Sellers are responsible for properly packaging items according to the guidelines set forth in Section 4 above and ensuring the shipment is ready for collection at the scheduled time.
9. Listing Conditions
When listing an item for sale on agrobid.org, you agree to comply with our:
A. Listing Policy
Images and Text Policy:
To make sure you're giving potential buyers an accurate representation of your items, and that you're not infringing on anyone else's content rights, you should write your own descriptions and use your own images.
No Item Listings Policy:
All listings on agrobid.org have to offer a physical item or a tangible service. Listings that are blank, or don't offer a tangible item or service, aren't allowed because they can cause confusion for buyers and increase the risk of fraud.
Search and Browse Manipulation Policy:
It's not allowed to manipulate agrobid.org search and browse experience by adding popular keywords in your listings that don't have any relation to your items.
Item Location Misrepresentation Policy:
To make sure buyers have a clear understanding of shipping charges and delivery times, all sellers must provide clear and accurate information in their listings about where their item is located.
Warranties Policy:
Offering your customers a guarantee or warranty gives them peace of mind when they buy from you, and can help give you an edge on the competition.
JavaScript Policy:
Active content in listings can create a poor experience by increasing page load times and introducing security risks. That's why it's not allowed in listings on agrobid.org.
Links Policy:
We don't allow listings to contain links that direct customers to a site other than agrobid.org
Third-Party Endorsements Policy:
We don't allow the use of third-party statements or logos that vouch for a seller's 'reputation' or 'trustworthiness' in agrobid.org listings.
Duplicate Listings Policy:
Only one fixed price listing of an identical item can be listed at the same time, from the same seller. This is to ensure buyers see a wide variety of options from multiple sellers. This policy applies to keep agrobid.org a safe place. For this sometimes we remove listings that violate our policies. If we remove your listing, we'll send you an email to your Messages and to your registered email address explaining why.
If you can't find your listings they may have been removed if they violated one of our policies. However, if you haven't received an email from us about removing your listings, it's possible they're just not ranking high up in search results.
B. Selling Practices Policy
Our selling policy applies to ensure that the buyers are safe and happy. This covers areas such as the item description, your terms and conditions, shipping and handling charges, delivery times, communication, returns, and photos.
Buyers must know where the item is being shipped from as it provides transparency on then shipping costs and how long it might take for the item to arrive. Having an inaccurate item location can cause confusion and lead to a poor experience for the buyer.
The seller must be clear and thorough about the terms of the transaction and include information about any taxes or other applicable fees, shipping and handling, and your return policy. Upfront honesty about these terms helps build trust and provides a positive buying experience for buyers.
Sellers don't have to accept returns, but it is recommended that they do. If a seller accepts returns, should make sure to specify the time period in which they accept returns, who pays for the return postage, and how the refund is issued.
And that:
You assume full responsibility for the item offered and the accuracy and content of the listing, including listing content created using tools offered by agrobid.org or third parties such as translation, image editing, and generative artificial intelligence tools
Your listing may not be immediately searchable by keyword or category for several hours (or up to 24 hours in some circumstances). agrobid.org can't guarantee exact listing duration
The content you provide complies with all of our listing policies, including the Images and text policy above
Content that violates any of agrobid.org policies may be modified, obfuscated, or deleted at agrobid.org sole discretion
We may revise listings to supplement, remove, or correct information
We strive to create a marketplace where buyers find what they are looking for. Therefore, the appearance or placement of listings in search and browse results will depend on a variety of factors, including, but not limited to:
Buyer's location, search query, browsing site, and history
Item's location, listing format, price and shipping cost, terms of service, end time, history, and relevance to the user query
Seller's history, including listing practices, Detailed Seller Ratings, agrobid.org policy compliance, feedback, and defect rate
Number of listings matching the buyer's query
To drive a positive user experience, a listing may not appear in some search and browse results regardless of the sort order chosen by the buyer
Some advanced listing upgrades will only be visible on some of our Services
agrobid.org Duplicate listings policy may also affect whether your listing appears in search results
Metatags and URL links that are included in a listing may be removed or altered
We may provide you with optional information to consider when creating your listings. Such information may be based on the aggregated sales and performance history of similar sold and/or current listings; results may vary for individual listings. You agree that we may display the sales and performance history of your individual listings to other sellers
For items listed in certain categories, subject to certain programs, and/or offered or sold at certain price points, agrobid.org may require the use of certain payment methods, subject to our Payments methods policy. For example, for inventory covered by authentication or storage services, buyer and sellers may be subject to escrow and/or payment handling requirements
You will not sell and will promptly remove all listings for any product recalled by a manufacturer or governmental agency if the sale of the product is prohibited by law or regulation or if the product poses a health or safety hazard as specified by any governmental agency. agrobid.org has no responsibility or liability for the safety or performance of any product that you list or sell using our Services, including any product that is subject to a recall. You are solely responsible for any non-conformity or defect in, or compliance with any public or private recall of, any product you list or sell using our Services
agrobid.org may publish and promote your listings, including related content such as username, product reviews and feedback, in any format and through any channel, including our partners, or third-party property or advertising medium
Selling fees do not purchase exclusive rights to item exposure on our Services. We may display third-party advertisements (including links and references thereto) or other content in any part of our Services, including listings, in our sole discretion and without consent from, or payment, fee reduction, or other credit to, sellers
Alcohol and Wine Policy:
Wine can be listed on the agrobid.org by approved sellers only. No other alcohol products are allowed. Sellers must be approved by agrobid.org before listing wine. Approved sellers must abide by our Terms of Service when listing wine and include all required information in their description.
Requests for Approval to Sell Wine:
To become a licensed seller of wine on agrobid.org, start the registration process by uploading a copy of your alcohol license in your seller profile.
Terms and Conditions for Sellers and Buyers of Wine:
Limitation of Liability:
Both buyer and seller expressly acknowledge and agree that agrobid.org shall not be liable for any special, incidental or consequential damages or lost profits (however arising, including negligence) resulting from or in connection with the sale of property on the site
Representations and Warranties - Each seller represents and warrants that:
The seller of the wine has the right, power, and authority to sell the wine
The owner of the wine owns all necessary and required licenses to lawfully carry out wine-related transactions on our site, and ship the item to its purchaser
The transaction will comply with all cross-european commerce laws, including all laws around shipping and fulfillment
Each buyer represents and warrants that:
The transaction will comply with all cross-european commerce laws, including all laws around shipping and fulfillment
Indemnification:
The seller is solely responsible for compliance with all laws associated with the sale of wine. The seller indemnifies agrobid.org of all responsibility associated with this sale. It is therefore the seller's sole discretion of the completion of the transaction based on its ability to assure that the transaction is in compliance with all laws associated with the sale of alcohol
Shipping:
Certain local, EEA states, laws and regulations govern and limit a seller's ability to sell and ship wine and other alcohol. As a seller, you are solely responsible to consult with legal and/or other experts to determine which laws and regulations may impact your activities and to fully abide by those laws and regulations. Since each state has its own regulations governing the shipment of wine, seller must clearly note which states it is able to ship to in the item description
10. Certifications and Labeling Requirements
Products listed on agrobid.org must comply with EU labeling and certification requirements.
Wine
Labeling Requirements
Mandatory Information:
Product Name: The type of wine, such as red, white, or sparkling, and any specific varietal name.
Geographical Indication: If applicable, the label must include Protected Designation of Origin (PDO) or Protected Geographical Indication (PGI) status. These designations ensure the quality and origin of the wine.
Alcohol Content: Expressed as a percentage by volume.
Bottler Information: Name and address of the bottler or importer.
Volume: The amount of wine contained in the packaging.
Allergy Information: Include allergens like sulfites if they are present above a certain threshold.
Optional Information:
Vintage Year: The year the grapes were harvested.
Grape Variety: Single or multiple varieties used in the wine.
Language:
Labels must be in the official language(s) of the destination country within the EU.
Certification
Protected Designations:
PDO and PGI Certifications: These certifications protect the name of wines that have a specific geographical origin and have qualities or a reputation that are due to that origin. Producers must apply for registration with the appropriate national or EU bodies to use these certifications.
Organic Certification:
Wines labeled as "organic" must comply with EU regulations regarding organic farming and winemaking practices. Certification is granted by authorized organic certification bodies.
Quality Control:
Some countries have additional quality control and certification systems for different wine classifications, which can add further labeling requirements.
Official Resources
European Union Legislation:
E-Bacchus Database: This official EU database provides information about the registered PDO and PGI wines: E-Bacchus Database
European Commission on Wine:
Comprehensive guidelines and updates on wine labeling and certification: European Commission on Wine
National Authorities:
Each EU member state has a designated body responsible for the certification and regulation of wines, such as the INAO in France or the Consejo Regulador in Spain. It is advisable to check with local authorities for country-specific requirements.
Adhering to these labeling and certification requirements is crucial for legal compliance and successful marketing of the listed product in agprobid.org. All other types of alcohol are not allowed, including wine from non-agrobid.org approved sellers.
Honey
Labeling Requirements for Honey
Mandatory Information:
Product Name: The term "honey" must appear on the label.
Geographical Origin: Specify the country or countries of origin. For mixed-origin products, use phrases like "a blend of EU and non-EU honeys."
Producer or Distributor Information: Include the name and address of the producer, packer, or distributor.
Net Weight: Displayed in grams or kilograms.
Best Before Date: Indicating optimal freshness.
Batch or Lot Number: For traceability purposes.
Optional Information:
Floral or Plant Source: If the honey is predominantly from one type of flower or plant, it may be labeled as such (e.g., "Acacia Honey").
Harvest Year: Can be included if relevant.
Language:
Labels should be in the official language(s) of the EU country where the honey is sold.
Certification
Organic Certification:
Honey labeled as "organic" must comply with EU Organic Farming Regulations, ensuring no use of synthetic chemicals and adherence to environmental standards. Certification is done by approved organic certification bodies in each country.
Protected Designations:
Protected Designation of Origin (PDO) and Protected Geographical Indication (PGI): Honey can be certified with PDO or PGI status if it meets the quality and geographical criteria set by the EU.
Quality Mark Certifications:
Some countries offer additional quality marks or certifications specific to honey that signal quality and authenticity, which producers can apply for at a national level.
Quality Standards
The EU sets specific criteria for honey composition, including moisture content, sugars, and contaminants, which all honey products must meet to be sold legally.
Official Resources
European Union Legislation:
EU Honey Directive: Covers the standards and labeling requirements for honey sold within the EU: EU Honey Directive
European Commission Agriculture and Rural Development:
Information on quality policy, including PDO and PGI certifications for honey: European Commission Agriculture and Rural Development
Dried Fruits, Nuts, Spices and Herbs
Labeling Requirements for Dried Fruits and Nuts
Mandatory Information:
Product Name: Clearly indicate the name of the product (e.g., "Dried Apricots," "Almonds", Fleur de Mer).
Ingredients List: Include all ingredients in descending order by weight, especially if the product is a mix or includes additives (e.g., preservatives, additives).
Country of Origin: Specify the country or countries of origin, particularly for internationally-sourced products. If the product comes from multiple countries, label it accordingly (e.g., "Product of the USA and Turkey").
Net Weight: Displayed in grams or kilograms, ensuring it is easily visible.
Best Before Date: Indicating the recommended date for consumption to ensure product freshness.
Batch or Lot Number: Included for traceability purposes.
Optional Information:
Flavouring/Varietal Information: For nuts, you can specify if they are raw, roasted, salted, or seasoned. For dried fruits, you might indicate if they are sulphured or unsulphured.
Nutritional Information: This is often required and includes energy values, fat content, carbohydrates, sugars, fiber, protein, and salt content. This must adhere to EU Regulation (EU) No 1169/2011 on food information to consumers.
Language:
Labels must be presented in the official language(s) of the EU member state where the product is sold.
Certification
Organic Certification:
Dried fruits and nuts labeled as "organic" must comply with EU Organic Regulation (EU) No 834/2007, ensuring they are produced without synthetic pesticides, herbicides, or fertilizers. Certification is managed by approved organic certifying bodies.
Quality Certifications:
Protected Designation of Origin (PDO) and Protected Geographical Indication (PGI): Certain dried fruit and nut products may qualify for PDO or PGI status, protecting the quality and geographical origin of the product.
ISO Certifications: Quality management and food safety standards such as ISO 22000 may also be applicable, offering verification of effective food safety management systems.
Food Safety Standards
Dried fruits and nuts must comply with EU health and safety standards, including those related to contaminants (e.g., aflatoxins in nuts) and moisture content. Monitoring for these safety standards is crucial to ensure compliance.
Official Resources
European Union Legislation:
EU Regulation on Food Information: Regulation (EU) No 1169/2011 provides the basis for food labeling, including the labeling of dried fruits and nuts: EU Food Information Regulation
European Commission Information:
Resources on food safety and labeling standards, which include guidance on organic and quality certifications: European Commission - Food Safety
Olive Oil
Labeling Requirements for Olive Oil
Mandatory Information:
Product Name: Clearly state the type of olive oil, such as "Extra Virgin Olive Oil," "Olive Oil," or "Refined Olive Oil." The term "extra virgin" must only be used if the oil meets the relevant quality standards.
Geographical Indication: Indicate the geographical origin if the olive oil is protected by a PDO (Protected Designation of Origin) or PGI (Protected Geographical Indication). This assures consumers of authenticity tied to a specific region.
Ingredients List: For blends, a list of all ingredients must be provided. In most cases, olive oil consists solely of olives unless additional oils are included.
Net Volume: The amount of product contained in the packaging must be displayed in liters or milliliters.
Best Before Date: Indicate a best before date to ensure consumers are aware of shelf life.
Producer Information: Include the name and address of the producer or bottler.
Optional Information:
Harvest Year: Indicating the year of harvest can provide consumers with information about the freshness and quality of the oil.
Acidity Level: Some producers opt to disclose the acidity level, which is an important quality parameter for olive oil.
Nutritional Information: While not always mandatory for olive oil, including nutritional information may enhance marketability.
Language:
Labels must be in the official language(s) of the EU member state where the olive oil is marketed.
Certification
Organic Certification:
Olive oil labeled as "organic" must comply with the EU Organic Regulation (EU) No 834/2007, which ensures that the olives are grown without synthetic fertilizers, pesticides, or herbicides. Certification is granted by recognized organic certifying bodies.
PDO and PGI Designations:
To obtain PDO or PGI status, producers must meet strict criteria related to production methods, geographic origins, and quality standards. This includes registration with the relevant national authorities.
Quality Control and Sampling:
Regular quality checks and sampling for olive oils must be performed to ensure compliance with EU quality standards and regulations surrounding trade and marketing.
Food Safety Standards
Olive oil must adhere to the EU's food safety regulations, including legislation on contaminants, labeling authenticity, and hygiene standards. Ensuring compliance with these regulations protects consumer health and supports product integrity.
Official Resources
European Union Legislation:
EU Regulation on Food Information: Regulation (EU) No 1169/2011 provides guidelines on food labeling, including requirements for olive oil: EU Food Information Regulation.
Regulation (EU) No 2568/91:
This regulation sets criteria for the composition and quality of olive oil and establishes the methods for testing. It serves as a key reference for quality assurance: Regulation on Olive Oil.
European Commission on Olive Oil:
Offers resources and guidelines for producers to comply with regulations, including the PDO and PGI certification processes: European Union Olive Oil Policy.
11. Purchase Conditions
When buying an item using our Services, you agree to the Terms of Service and that:
You are responsible for reading the full item listing before making a bid or offer, buying, or committing to buy;
You enter into a legally binding contract to purchase an item when you buy the item, commit to buy the item, your offer for the item is accepted, you have the winning bid for the item, or your bid for the item is otherwise accepted, regardless of when payment is due or received unless the transaction terms state that you are required to pay for the item before a binding contract is formed;
We do not transfer legal ownership of items from the seller to you;
International Buying and Selling; Translation
Given the nature of agrobid.org international marketplace, listings may be viewed and purchased by, and shipped to, buyers in various countries. Many of our Services are accessible internationally. Through our partners and 3rd party service providers we offer certain programs, tools, and experiences of particular interest to international sellers and buyers, such as estimated local currency conversion and international shipping calculation tools. Sellers and buyers are responsible for complying with all laws and regulations applicable to the international sale, purchase, and shipment of items.
You authorize us to use automated tools to translate your agrobid.org content, including member-to-member communications, in whole or in part, into local languages where such translation solutions are available. We may provide you with tools which will enable you to translate content at your request. The accuracy and availability of any translation are not guaranteed.
12. Shipping
agrobid.org is partnering eurosender.com to facilitate the delivery of products purchased through our marketplace. By placing an order, you agree that your shipments may be handled by eurosender.com eurosender.com is a third party logistics services provider, allowing for a number of shipping options for sellers to configure and buyers to choose from for the shipment of products.
Shipping Options
Buyers can choose from various shipping options based on their needs, including express delivery, standard shipping, and more.
Key Details of Our Shipping Process:
Labels and Scheduling: Shipping labels are generated and provided by Eurosender.com at the latest one (1) day prior to the scheduled pickup time. The seller is responsible for printing and attaching the shipping label to the package.
Label Forwarding: Once generated, the labels are forwarded to Agrobid, who then share them with the relevant parties of the buyer and/or seller to ensure proper dispatch.
Tracking Information: Eurosender.com sends tracking details directly to Agrobid, who then forward them to both the buyer and seller so all parties can monitor the status and progress of the shipment.
Delivery Timeframes: Estimated delivery times are provided by Eurosender.com and may change due to logistics, customs, or external factors beyond our control.
Shipping Charges: Shipping fees are calculated at checkout and are payable by the buyer. Rates and policies of Eurosender.com apply.
Liability & Responsibilities
Seller Responsibility:
The seller is responsible for printing the shipping label and ensuring the package is correctly prepared for pickup.
Return Shipments:
In the case of product return, the buyer will initiate a new shipment with Eurosender, and the costs for this return shipment will be borne by the seller.
Return Shipments: When a product is returned, the seller agrees to cover the costs of the new shipment arranged by Eurosender.
Shipping Process Overview
Step
Responsibility
Timeline
Label Generation
Eurosender
1 day before pickup
Label Printing
Seller
Before pickup
Tracking
Eurosender → AgroBid
Real-time
Return Costs
Seller (unless protection)
As needed
We act as an intermediary, and while we cooperate closely with Eurosender.com to ensure timely and secure deliveries, their terms govern all transportation services. We are not responsible for delays, damages, or losses caused during transit. By using our platform, you agree to the terms and conditions of Eurosender.com, as applicable.
12.1 Shipping Insurance and Protection
12.1.1 Understanding Shipping Insurance
Agrobid.org partners with Eurosender for logistics services, which provides basic shipping insurance coverage for most shipments. However, it is crucial for both buyers and sellers to understand the limitations and exclusions of this coverage.
Basic Insurance Coverage:
Most standard shipments include basic coverage up to €200 per package
Coverage applies to loss, theft, or damage during transit
Valid only when all packing requirements are met
Subject to carrier terms and conditions
12.1.2 Insurance Exclusions - CRITICAL INFORMATION
Items NOT Covered
Standard shipping insurance has significant exclusions that sellers must understand before listing products.
Glass and Fragile Items
Glass or ceramic bottles, jars, and containers
Any product labeled as fragile or breakable
Liquids
Wine, olive oil, honey, and other liquid products
Any item that could leak or spill
Products in glass containers containing liquids
Restricted Items
Items on Eurosender's prohibited or restricted list
Perishable goods not properly packaged
Items requiring temperature control
Hazardous materials
Improperly Packaged Items
Any shipment not following the packaging guidelines in Section 4.1.2
Glass or ceramic items not shipped on pallets
Items without adequate cushioning or protection
Packages using insufficient or damaged boxes
⚠️ Critical Warning:
The exclusion of glass, liquids, and fragile items from standard insurance coverage makes it critically important that sellers follow ALL packaging requirements. Proper packaging is your only protection against loss.
12.1.3 Additional Insurance Options
Buyers and sellers may purchase additional insurance coverage during the booking process through Eurosender:
€1,000 Coverage
€12.99 per shipment
€2,000 Coverage
€17.99 per shipment
€5,000 Coverage
€24.99 per shipment (freight only)
Custom Coverage
Available upon request for high-value shipments
The above fees are indicative and not binding for agrobid.org and subject to change from Eurosender. Check with Eurosender https://www.eurosender.com/en/shipping-insurance for the latest insurance fees.
Important Limitations:
Additional insurance still excludes glass, liquids, and improperly packaged items
Must be purchased before shipment confirmation
Requires proof of value (receipts, invoices)
Subject to carrier investigation and approval
12.1.4 Insurance Resources and Documentation
For complete information on shipping insurance, consult:
Original receipts or invoices proving product value
Photos of items before packaging
Photos of packaging materials used
Photos of the product to be shipped inside and outside the packaging
Delivery documentation signed by recipient
Evidence of damage (photos taken during delivery)
12.2 Delivery Issues and Reporting Requirements
12.2.1 Mandatory 48-Hour Reporting Window
CRITICAL REQUIREMENT
Any issues with delivery, product condition, or order discrepancies MUST be reported within 48 hours of the delivery time. This deadline is strict and non-negotiable.
Why 48 Hours?
Agrobid.org holds payments in escrow for 48 hours after delivery
Once funds are released to the seller, claims cannot be processed
This timeframe allows for prompt investigation while evidence is fresh
Protects both buyers and sellers from delayed or fraudulent claims
What Constitutes 'Delivery Time'
Time stamped on the delivery confirmation
Signature time on delivery receipt
Time recorded by the carrier's tracking system
For self-pickup: time of collection
12.2.2 Issues That Must Be Reported
Report within 48 hours if you experience:
Delivery Problems
Non-delivery or partial delivery
Delivery to wrong address
Missing packages or items
Damaged packaging indicating possible product damage
Product Issues
Visible damage to products
Quantity discrepancies (more or fewer items than ordered)
Quality significantly different from listing description
Wrong products delivered
Missing certifications or documentation
Volume or weight significantly different from purchase agreement
Inspect shipments THOROUGHLY in the presence of the delivery driver
If issues are apparent, note them on the delivery documentation
Take photographs of damaged packaging and contents immediately
Reporting Process
Step 1: Document Everything
Take clear, detailed photos of:
Outer packaging (all sides)
Any damage to packaging
Contents as received
Any discrepancies or damage to products
Shipping labels and documentation
Step 2: Do Not Use the Product
Products must remain in as-received condition during the claims process
Do not unpack beyond what is necessary for documentation
Do not consume, use, or alter products in any way
Keep all packaging materials
Step 3: Submit Your Claim
Email: support@agrobid.org
Subject Line: "Delivery Issue - Order #[YOUR ORDER NUMBER]"
Include in your email:
Order number
Delivery date and time
Detailed description of the issue
All photographs as attachments
Copy of delivery documentation
Any communication with the seller
Step 4: Response Timeline
Acknowledge receipt: within 24 hours
Initial assessment: within 5 business days
Investigation period: up to 14 days (30 days for complex cases)
12.2.4 Consequences of Late Reporting
Reports Submitted After 48 Hours:
Will NOT be processed through the claims system
Payment will already be released to the seller
No refunds or compensation available through agrobid.org
Buyer must resolve issues directly with seller (without platform mediation)
Shipping insurance claims will be denied
12.2.5 Seller Response Requirements
When a delivery issue is reported:
Sellers will be notified immediately via email and platform messaging
Sellers must respond within 24 hours of notification
Failure to respond may result in automatic claim approval in favor of the buyer
Sellers should provide:
Photos of products before packaging
Packaging documentation
Any relevant communications
Proof of proper packaging procedures
13. Buyer Support
We at agrobid.org want to make the purchase process of a product through our marketplace transparent. If something isn’t right with the product at the delivery, filing a claim is fast and easy.
How to File a Claim
Accept Delivery (Even if There’s an Issue)
Receiving the product won’t affect your ability to file a claim. The seller must accept it first so that we at agrobid.org can process your request quickly.
Submit Claim Within 48 Hours
To submit a claim send an email at support@agrobid.org within 48 hours of delivery. Agrobid.org holds the payment in escrow for this period. Once funds are released to the seller, we can no longer process claims.
Upload Photos & Details
The recipient of the product must provide a clear explanation and description of what is not delivered as expected, as well as attach to the email claim high-quality photos of any damage or the related issues. Photos of the parcel packing and its contents can be especially helpful in understanding how the damage may have occurred.
After receiving the claim, agrobid.org will work closely with both buyers and sellers to find the best possible resolution. Here’s how the process works:
Resolution Process
Buyers and sellers have 5 days to communicate directly. Our team available if needed.
Trained operations experts review claims. Initial response within 5 business days. Product should not be used during review period.
Resolution within 14 days (up to 30 for complex cases). Possible outcomes: replacement, return, or compensation.
Returns - When it is advised to return a product
1. The product quantity or volume listed does not match the actual product size or volume received.
2. There is significant damage that affects use of the product (confirmed by our experts).
3. The product contents and quality are significantly and evidently different to the expected product quality.
What Can Be Compensated?
Unexpected damage: If the product arrives with damage that wasn’t described in the listing or doesn’t match the stated condition, the buyer is eligible for compensation.
Shipping damage: For products damaged during transportation, please take photos of the damaged box and its contents. Remember to accept the product delivery, even if there’s visible damage, to ensure a smooth claims process.
Difference in quantity, or volume: If a shipment arrives with evident difference in the quantity or volume purchased and expected, the buyer is eligible for compensation. Remember to accept the shipment delivery and take photos of the package and its contents, to ensure a smooth claims process.
What’s Not Covered?
Minor damages or minor cosmetic defects of the product that do not affect their intended use for consumption of the product
Small variations in quality that is subjective to the opinion of the buyer
Claim Limitations:
One claim per order • No use policy during active claims • Self-pickups not covered
How much will I be compensated?
After reviewing your claim, our experts will evaluate the damage and loss of value. Compensation is determined based on industry-standard rates and our experience.
Claim conditions & limitations
One claim per order: Inspect your product thoroughly before submitting a claim. Only one claim per order is allowed. Once compensation is accepted, the case cannot be reopened.
No use policy: Do not use the product while the claim is active. Once used, a return is no longer possible.
Self-pickups: Self-pickups are not supported through agrobid.org.
Our Commitment to Fair Resolutions
We strive to make buying agricultural products, straight from the source as seamless as possible. If a compensation agreement isn’t reached, we reserve the right to return the product to the seller when necessary.
14. Content
The Company has no obligation to verify the accuracy of the content of the website, as for example data of the users, sellers / producers, descriptions of the products, product specifications, availability of the products, availability of the participants, content of the buyers e.a. In no event can the Company guarantee the usefulness, accuracy, completeness or relevance of the content and/or that it is up to date, and we will bear no responsibility for errors or omissions regarding the content and the website, except in case we intentionally present inaccurate information. The Company also bears no responsibility for decisions made by users and members of the site based on its content.
After the creation of an account, each seller/buyer/visitor enjoys the platform`s services, such as actions, bidding, buying, selling, consultation, interactive communication with other users within the possibilities of the platform, but they are solely responsible for all operations carried out through their account and for showing the proportionate and necessary due diligence in safeguarding their account`s privacy.
Seller / Producer user accounts also have the ability to post photographic, promotional and informative material on their digital profile. All information, like data, texts, graphics, photographs, images, audiovisual files, messages and in general any content posted or published by the users in this context, remains under the sole liability of the person from whom it originates. Therefore, each user is solely responsible and liable for content posted, uploaded, transferred or otherwise made available through the website.
The Company provides users with the website, so that our digital platform will function as an online marketplace of products. In this context, the Company does not and cannot guarantee the quality, safety, condition of products and companies, the ability of suppliers to supply or their compliance with other special or general obligations. In any case, the Company does not provide any guarantee regarding the price, marketability and suitability of the products in our website. The Company strictly advises the users of the website to always verify the accuracy of the available information themselves and to be informed regarding the characteristics of the product or the business of their interest/choice.
In addition to the above, it is noted that the choices of products and companies in the platform does not constitute an exhaustive representation of all the sellers and products available in the European market, but only of those producers that choose to participate in the online marketplace agrobid.org.
15. Disclaimer and Interpretation Clause
As mentioned in the beginning, upon visiting the website of agrobid.org every user agrees to our terms and accepts them and also accepts that they have been informed and agree to the processing of personal data. Wherever in these terms is a limitation to the Company`s liability mentioned, the user must understand that they waive their relevant rights against the Company under the term in respect and under this disclaimer too. However, no disclaimer is intended to limit or exclude the Company's liability in any way against the applicable law.
Furthermore, if any interpretation of our terms is required, this should be in the light of the applicable law and of the fact that the Company has clearly stated that: a) we will not be held liable for any loss (of use, profits or data), b) we provide no warranty as to the accuracy, completeness and reliability of the website, its applications, content and services, c) we do not guarantee that it is error free or that it does not infringe the rights of third parties whatsoever, d) we cannot guarantee that the servers hosting it are free of any harmful element and e) you use the website at your own risk and that everything included in it is made available to users "AS IS" and without any warranty.
15.1. Implementation and Compliance
15.1.1 Clause: Limitation of Liability
Facilitator Status
agrobid.org acts solely as a facilitator between independent Buyers and Sellers. We do not take title to items and are not responsible for the accuracy of listings or the actual condition of goods upon arrival.
Indemnification
Users agree to indemnify and hold agrobid.org harmless from any claims, damages, or legal expenses arising from their breach of these Terms, including the sale of prohibited items or the shipment of damaged goods.
15.1.2 Seller Compliance Requirements
All sellers must:
Acknowledge and accept these terms before listing new products
Update their shipping and packaging processes to comply with requirements
Review Eurosender guidelines and resources thoroughly
Ensure adequate packing materials are available
Budget appropriately for proper packaging costs
15.1.3 Buyer Awareness
All buyers will be:
Notified of minimum order values during the listing creation and purchase process
Informed of their 48-hour reporting obligation at checkout
Provided with inspection guidelines before delivery
Reminded of insurance limitations for glass and liquid products
15.1.4 Platform Enforcement
Agrobid.org reserves the right to:
Suspend or terminate accounts that repeatedly violate packaging requirements
Remove listings that do not meet minimum order values
Refuse to process claims from sellers who violate packaging guidelines
Modify fee structures with 14 days advance notice
Update these terms as needed to ensure platform integrity
15.1.5 Questions and Support
For questions regarding these Terms of Service additions:
The content of the website either belongs to the Company or we have a relevant license/right to use it. Any information displayed on the website (including images, photos, graphics, texts, logos, videos and other material) is protected by copyright and you must therefore respect those rights that belong to the Company or to third parties.
You are not allowed to download content in any manner or process it in other ways and by other means than those provided to you through the website. In respect to this, all content is prohibited from being sold, copied, modified, falsified, imitated, reproduced, republished or "uploaded", transmitted, distributed or exploited in any way, without the written permission of the Company. In no event do or can our terms grant you any intellectual property rights, with the exception of any rights that may be granted to you under other special terms. Also note that any link appearing on third party websites in reference to the website of agrobid.org in third party must have prior permission from the Company.
Prohibited Actions:
Downloading content beyond provided means
Selling, copying, modifying, or reproducing content
Republishing or distributing content
Using content without written Company permission
Linking to agrobid.org without prior permission
17. Links to Third Party Websites
The website may display links to third party websites that are not related to the Company. However this in no way means that the Company accepts or approves these websites and their terms and policies. Therefore, we can neither control nor assume any responsibility for the content of such third party websites. By using the links, you are visiting third party websites at your own risk.
18. Privacy Policy
Collection and processing of your personal data is subject to GDPR and our privacy policy, which is set out as follows under the title “Privacy statement (GDPR) of the website “agrobid.org”:
1. The data controller The Limited Liability Company AGROBID is the administrator of the website mentioned above and the data controller, whom you may address via the support contact form provided in the website and via email at info@agrobid.org
2. The website/application/digital platform/online platform AGROBID The users of the website and those with access to it are the administrators (Company) and those acting on our behalf, the producers/sellers, the buyers and the visitors. From the nature of the activity/services and the purposes of our digital platform, it is understood that the vast majority of the website`s users are legal persons and in this context excluded from the scope of personal data protection. Therefore, our privacy policy only concerns those limited cases where personal data (of individuals-natural persons) will be processed through our website as described in detail in the following sections.
3. Categories of personal data subject to processing Personal Data we collect varies based on the services you use and includes, but is not limited to:
3.1. Producers/Sellers/Buyers Some personal data are collected when you participate in the marketplace and register your business in our website as a seller/producer or a buyer. This data is necessary for creating your user account and using our services. We make sure that the personal information required is limited to the strictly necessary details about the representatives of your business, such as: Name (Mandatory), Surname (Mandatory), Role (Mandatory), Email (Mandatory), Company Name (Mandatory) Business Address (Mandatory), Mobile Number (Mandatory), and Profile Photo (Optional). Respectively, you also have the opportunity to register the necessary data of your company of your corporate account and in this case, we collect your company’s data like: Business Name (Mandatory), Brand Name (Optional), Product Category (Optional), Email (Mandatory), Business Address (Mandatory), Mobile Phone (Optional), and Profile Photo (Optional). In addition, sellers/buyers have the opportunity to invite others to participate in the marketplace and for example visit the website, by sending an online invitation to your recipients through our platform. In this case, we collect the email address of your invitees for our referral program only if you state that you have obtained their email addresses legally and that you have the right to use them for this purpose. In any case, the Company takes no responsibility about your relevant actions or omissions. In addition to the above, you will also be required to use a personal activation link, where you will set a password to activate your user account. This remains confidential and is not disclosed to the Company in any way. Please note, that your username, password and other safety features must be kept confidential by you too and you must not disclose such data to third parties. As an seller/buyer participating in the marketplace, you will also enter a financial transaction/contract with our Company, as a result of which we will process the details of the transaction required by law, such as company name, address, telephone, VAT number, bank account number from where you made the payment etc. Our website will also keep a record of your account use (eg login details with your account credentials, your IP address etc.), of your messages between sellers and buyers and our support team, as well as of any consent that you may have provided regarding the use of cookies or your contact details or of other forms that you may have filled in, such as a participation form etc.
3.2. Unregistered Visitors During your visit to the website, we will collect some of your data through cookies and your browsing journey, which are limited to the necessary, such as IP Address, Language, Location, Entry point. Our website will also keep a record of your anonymous visitor use (eg your IP address, location etc.), as well as of any consent that you may have provided regarding the use of cookies or your contact details or of other forms that you may have filled in.
3.3. General 3.3.1. When you fill up our newsletter form, we process the name of your company and the registered email address. 3.3.2. When you contact us using our website contact email (contact@agrobid.org), we will also process your email address and the content of your message. 3.3.3. Every time you visit our website we will process your device information, such as your IP address, technical details of your browser and other technical data through the absolutely necessary cookies that are installed on our website and those cookies you have consented to. Cookies are small text files that are sent to your browser by our website when you visit it and make it easy for the website to memorize information about your visit, such as your preferred language and other settings for an amount of time, so that you do not have to re-enter those details on your next possible visit or while browsing through the website pages. Cookies used on our website can be categorized as follows: -Basic cookies, which enable basic functionality, such as security, authentication and network management. These cookies cannot be disabled in our systems, because they are necessary for the smooth operation of the website. -Marketing cookies, which are used only if you enable them and they monitor the effectiveness of advertising on a website, provide a more relevant service and / or to provide better ads that suit your interests. -Functional cookies, which are used only if you enable them and they collect data in order to remember the choices made by users to improve and provide a more personalized experience. -Analytics cookies, which are used only if you enable them and they aim to understand how visitors interact with our website, to detect errors and to provide better overall detailed information. In terms of lifespan, a session cookie will be deleted when a user closes their browser, and a persistent cookie will remain on the terminal device for a specific period of time. In terms of ownership, all cookies are in property of the Company and no third party has access to them. We use cookies based on your consent, which you provide when visiting our website and we use cookieconsent_status: This basic cookie is used to display and hide the acceptance message of cookies; it is stored for a short period of time and belongs to the persistent cookies. It is also owned by the Company and no third party has access to it. The cookies we use do not store any information that may lead to your identification. You can check / delete / disable cookies according to your preferences. You can find more details at aboutcookies.org. You can configure your browsers accordingly, to clear the cookies that are already on your computer, as well as to prevent the installation and use of cookies. If you wish to enable or disable the use of cookies from your browser settings, the method depends on the type of browser. Please visit the following websites to learn more about the necessary actions: Internet Explorer http://support.microsoft.com/kb/278835 Firefox http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Chrome http://support.google.com/accounts/answer/61416?hl=en Opera http://www.opera.com/browser/tutorials/security/privacy/ Safari http://support.apple.com/kb/PH5042 Safari for iPad and iPhone http://support.apple.com/kb/HT1677
3.3.4. Personal Data of Minors: Our website and services are not intended for minors and therefore we do not knowingly process any such personal data. In case a minor comes in contact with us through our website agrobid.org, their personal data will be deleted immediately.
4. The sources of personal data We collect personal data from you when you visit and browse our website, create an account, use our platform's online services and financially transact with us. Also when you subscribe to our newsletter list and fill up any electronic form, as well as when you choose to visit the agrobid.org on social media through the relevant links on our website. If you like or share or follow agrobid.org on social media, such as Facebook, Instagram, bluesky, X/Twitter or other providers such as YouΤube, we may collect information like your name, your email address and any comments or content you may post on these third parties, lawfully and reasonably and in respect to the transmission preferences you have set in your profile on these media, their terms of use and their respective privacy policy. Please note that we do not "purchase" personal data from third parties in any way. We also work with third parties to provide the services on our website, such as with partners providing technical support, accounting services, payment and transportation services, etc., from whom we may legally obtain information about you in the context of legitimate interests or performance of contractual obligations. An example of this is the transportation and payment services provider in order to make shipment and payments within our marketplace.
5. The purposes and legal bases for processing The Company and those who process your personal data on our behalf exclusively pursue the legal purposes for which your data has been knowingly collected. For example, when you transact with us in order to list, buy or sell product in agrobid.org you are already informed that the purpose of the processing is to enter in a contract with you or execute an oral or written contract between us, so that will enable you to use our services and participate in our digital platform. Our purpose is to also manage the operation of our website, so that you are enabled to use your user account, the ecommerce features, and generally to provide you with the range of our online services. We would like to remind you that the purpose of this website is to function as a tool for producers to promote themselves and sell their products to interested professional buyers and consumers, to provide tools for electronic commerce and interaction, to provide members and visitors with tools for education, information and to generally facilitate the trade, promotion, contact and communication between the participants (sellers-buyers-visitors) in the online marketplace of agrobid.org Our purpose is also to enable the communication between us and to be able to respond to your queries, to inform you about changes in our terms and our privacy policy, to inform you about future activities, to inform you about our news, to contact you for new cooperation opportunities, but also to answer your questions and support you with issues you may encounter while using our website. Our purpose is to also improve our services and the efficiency of our website, and achieve our business goals. This includes improving the operation of our website by using cookies (see section 3.5.3.) Our purpose is also to comply with our legal/regulatory obligations, such as tax obligations, and also safeguard our legitimate interests and enable the presentation of our legal cases or defend ourselves in any case of legal claims.
In the following table you will find a brief summary of our main purposes for processing of your personal data, as well as the respective legal basis. Please note that we may lawfully process your personal data on more than one legal basis at a time, depending on the purpose of the processing.
Purposes
Legal Basis
To facilitate our sellers/buyers' participation in our marketplace and its advantages, to provide you with a seller/buyer account and sub-user accounts and to enable your access and use of our marketplace agrobid.org which is why you have entered or wish to enter a contract with us in the first place.
The processing is necessary to perform a contract or prepare for entering into a contract with you.
• To provide you with your potential purchased services, such as branding consultation, connecting with sellers/buyers, participation in trainings, seminars etc.
• To administrate and manage the marketplace and the quality of the services provided through the website, so that they are available and as good as possible.
• To notify you for every change to this privacy policy, to our cookie policy and to our terms of use.
• To facilitate the promotion, connection and communication between sellers/buyers/visitors of the marketplace, so that our website functions according to its specifications and as a digital marketplace, which is the website's purpose in the first place and enable it to work as a tool of promotion for producers and their products to interested professional buyers and consumers, a tool used for education, information and trade of products and goods. In this context, a portion of the seller and buyer details will be visible to all participants of the marketplace.
• To contact you about necessary details about the use of our website, for tax/legal/financial issues about our services, answers to your queries following your purchased services etc.
The processing is necessary to perform a contract or prepare for entering into a contract with you.
To analyse your user and use data for statistic reasons with anonymization and pursue to enhance our business strategy in relation to the website's operation.
The processing is necessary for the purposes of our legitimate interests (improving our services and business operations).
To store your personal data using a 3rd party service provider (IaaS/cloud providers and data centers), who are hosting our website on their servers and are applying all technical and organisational security measures as our data processor, as well as to transmit to other processor under the same guarantees (e.g. email providers etc).
The processing is necessary to perform a contract with you and for our legitimate interests (ensuring website functionality and security).
To transmit your company's email address as seller or buyer to the 3rd party service providers for shipping and payments, enabling transactions and transportation of goods.
The processing is necessary to perform a contract with you.
To ask for your feedback and opinion about our services and digital marketplace, communicating with you about a survey or questionnaire and your satisfaction.
The processing is necessary for the purposes of our legitimate interests (improving our services based on user feedback).
To communicate with you during and after the completion of a digital transaction, in pursuit of providing the needed information and transparency of the purchasing and shipping process, as well as to inform you of other future activities, such as seminars and webinars hosted by agrobid.org
The processing is necessary to perform a contract with you and for our legitimate interests (providing information about our services).
To enable us to respond to you in case you sent us a query through our website contact email or by any other means or submitted any question, request or other communication to us.
The processing is necessary for the purposes of our legitimate interests (responding to user inquiries and providing customer support).
To facilitate further communication between sellers and buyers after the completion of an auction of a committed purchase providing them with the email address and name, as well as by enabling the in-platform messaging capability, so that the buyer can directly reach the committed buyer in real time.
The processing is necessary to perform a contract with you.
To transmit to 3rd party service providers for shipping and payment purposes your name, email and physical address of your company as well as other necessary details for the completion of the payment and shipping process.
The processing is necessary to perform a contract with you.
To communicate with you in order to talk about new business and cooperation opportunities, as well as to inform you about future activities of agrobid.org
Your consent or our legitimate interests (business development and marketing, where legally permitted).
To transmit your IP address, technical details of your browser or other technical details to 3rd parties like Facebook, Instagram, YouTube, when you click on the respective links on our website and get transferred directly on our profiles on those 3rd party apps.
Your consent (by clicking the links) and our legitimate interests (social media presence and marketing).
To transmit your IP address, technical details of your browser or other technical details to 3rd parties like Facebook, LinkedIn, X/Twitter, Bluesky, when you click on the respective links in our website's Blog, which directly transfer you to the author's personal profile on those 3rd party apps.
Your consent (by clicking the links) and our legitimate interests (content sharing and author attribution).
6. Automated decision making/profiling We do not make decisions or profiling based on automated processing of your data.
7. The data recipients We do not "sell" your personal data, as we consider them an important part of our business relationship. We will therefore not sell your personal information to third parties or advertisers. However, under certain circumstances, we may lawfully disclose or publish or transmit some of your personal data to third parties without further notice to you, except for the content of this privacy statement. Such a case is our employees, who have had the appropriate training to ensure safe processing of your personal data and are legally bound by their obligations to our Company. Similarly, our business partners or service providers (data processors assigned with processing by our Company), such as for example tax service providers, IaaS service provider that provides hosting of our website on their servers/data center, payment service provider (Stripe), email service provider, IT services and other technical/supporting services providers, legal services providers, logistics and transportation service Provider etc. The processing of personal data by the processors is carried out on behalf of our Company and under the guarantee of appropriate technical and organizational measures that safeguard your data protection and security. Third parties who may also gain access to your data are official state and supervisory bodies (e.g prosecutors and supervisory authorities etc.), only in those cases we will be required to comply with the law and the transmission is deemed necessary for reasons of public interest, as well as for the establishment, exercise or support of legal claims. As our business grows, we can also sell or buy some business. In the event of a merger or acquisition, dissolution or similar corporate event, your personal data may be part of transferrable assets and any successor to the Company will retain the right to process in accordance with this policy. Accordingly, we may share your data with subsidiaries or affiliates always under the terms of this policy. It is also understood that in order to achieve the purpose of our website functioning as a marketplace digital platform, when you have registered a seller/buyer user account data like the name of your company/organization, the name of your representative, your telephone number, your e-mail address will be available to the registered users that have confirmed a transaction with you either by a buy-now or successful auction. In addition to that, when you sign up to participate in the market place as a buyer or seller, we transmit your email to our payment and transportation service providers and you will receive a notification from this service provider to activate your account, as in other case you will be unable to publish an auction, receive payments or make purchases through our services. Through this process, the payment transportation services may collect your personal data for their further purposes, therefore kindly check and thoroughly read their respective privacy policy. If you also subscribe to an online consultation, training, seminar, webinar or workshop, the 3rd party organizer may have visibility on your above information too. Please note that, according to our terms of use, each seller in the market place must own a privacy policy and are solely responsible for that. However, according to their respective policies, those parties may be able to send their customers marketing emails and messages about their activities and products that may have been of your interest as part of a transaction. In no case act these parties as data processors on our behalf, but as data controllers on their own account and our Company holds no responsibility for their actions or omissions regarding your personal data or their own privacy policies. It is important that you always separately read the relevant privacy policies of each party before providing your personal data. It is clarified that the above does not apply to unregistered visitors of our website.
8. Links to third party websites Any connection on our website to third party websites through links, hyperlinks, banners, etc. does not imply that the Company assumes any responsibility for the content of those websites, the quality and the completeness of any products or services presented on them or their privacy policies. Each natural person should be informed about the protection and processing of their data on those websites and read the respective privacy policies. In any case, you may be informed that we cooperate with some third parties such as Facebook, Instagram, YouTube etc, where we maintain accounts (profiles) of argobid.org. For the purpose of our own advertising, we maintain links to those pages on our website. When you select the respective links ("buttons"), you will leave our website and get transferred to the website of each social media provider. This third party may collect your personal data through your browser for their own purposes and according to their own privacy policy, whether you maintain a profile or account with them or not. The Company bears no responsibility for these policies, which you are kindly requested to carefully review and read before selecting any link from our website to another. In no event do these third parties act as data processors on our behalf, but as data controllers on their own account, who may collect your personal data when you select the relevant link to their websites through our website. Specifically regarding links to Facebook, our application does not have an embedded “like” or “share” button, but we do have the Facebook icon working on our website as a link to our own Facebook page. When selecting such links, kindly note that your browser may have direct access to Facebook servers and Facebook may be enabled to receive, by transmission, information about your browser, your IP address and your relevant activity, and they may also link this data to any of your Facebook accounts for further of their own processing. For more information about such processing of your data by Facebook, Instagram, YouTube etc please refer to their respective privacy statements.
9. Transmission outside the EEA Your personal data collected for the purposes above shall not be transferred outside the European Economic Area (EEA). However, we cannot exclude any processing of personal data related to you outside the EEA, as for example by someone of our data processors and their employees. Any transfer will only take place in accordance with the applicable law and, if so required, by way of the European Commission’s Standard Contractual Clauses. You may find more information and a copy of those clauses on the European Commission’s website.
10. Personal data retention period We only store your personal data for as long as it is necessary for the purpose(s) of the processing for which the data was collected, unless we have to comply with other legal obligations that require further retention. When the legal basis for the processing is your explicit consent, your personal data is stored for as long as your consent has not been withdrawn. When you withdraw your consent, your personal data will be deleted, unless there is another legal basis or purpose for the processing and further data retention. All personal data collected through cookies are deleted in accordance with the cookie policy described above.
11. Data security We are committed to taking appropriate organizational and technical measures to secure and protect your personal data from any form of unauthorized or unlawful processing. We also use Electronic Security Certificate (SSL) to ensure the secure exchange of data between our website and your browser. The security measures we take are reviewed when necessary, while our employees, who process your personal data on our behalf, have received appropriate guidance, training and information. The processing carried out by data processors on behalf of the Company is also under the guarantee of the appropriate technical and organizational measures in place for protecting your personal data.
12. Your rights Access Right: You have the right to be informed if we process your data. If we do, you have the right to be informed about the purpose of the processing, the type of data we process, who we give it to, how long we store it, if any automated decisions are made and what are your other rights. You can also receive a copy of your data in the form and medium in which you submitted your request to us. Correction Right: If you believe there is an error in your data you can request its correction (eg correction of your name, email or telephone number). Deletion Right (Right to be forgotten): You can request that we delete your data if it is no longer necessary for the above mentioned processing purposes or if you withdraw your consent (in case this is the only legal basis for processing). Portability Right: You can ask us to provide you with your data in a readable form or to pass it on to another data controller, provided that the legal basis for processing is your consent or a contract. Right to limit processing: You can ask us to limit the processing of your data for as long as any processing objections are pending. Right to object to processing: You may object to the processing of your data or withdraw your consent and we will stop processing your data unless there are other compelling and legitimate reasons prevailing and as long as the legal basis for the processing is our legitimate interests. Right to withdraw consent: You can withdraw your consent at any time, in cases where the processing is carried out on that legal basis. Withdrawal shall not affect the lawfulness of the processing based on your prior consent or of processing that takes place on more than one legal basis.
13. Exercise of rights If you need further information regarding the processing of your personal data or if you wish to exercise any of the above rights, you can address your request to us by our e-mail address (info@agrobid.org) and you may name your request as "Exercise of the right of access/ correction/ deletion/restriction/opposition/withdrawal of consent" and provide with a description of it. We will make sure to process your request and reply to you as soon as possible. Our response to your request will take place within (1) one month of its receipt and your full identification as the data subject, at no cost to you. The above deadline can be extended for a period of two (2) additional months in case of complexity or big number of requests, in which case you will be informed as soon as possible and no later than one (1) month from your ID authentication. In the latter case, we will inform you about the delay and its reasons. In cases where the request is deemed manifestly unfounded or excessive, the Company may either refuse to process it, or request the payment of a reasonable fee, taking into account the administrative costs for providing the information or performing the requested action. In case: a. you consider that your request was not sufficiently and legally satisfied or b. You consider that the right to the protection of your personal data is infringed by a processing that we carry out, you have the right to submit a complaint to the Dutch Personal Data Protection Authority https://www.autoriteitpersoonsgegevens.nl/en
19. Force Majeure
agrobid.org is not responsible for delays in performance due to force majeure or due to circumstances for which the Buyer is responsible and entitles agrobid to postpone the provision of the affected services for the duration of the hindrance plus a reasonable start-up and planning period. agrobid.org will notify the User of delays in performance or changes in performance due to force majeure.
Should one of the contracting parties be prevented in whole or in part from fulfilling its obligations under the contract due to force majeure or other circumstances which it cannot reasonably be expected to remedy, these obligations shall be suspended until the disruptions and their consequences have been remedied. In this case, the contractual partner concerned shall have no claim to consideration. The contractual partner concerned is obliged to inform the other contractual partner immediately and to take all technically and economically reasonable measures to restore the conditions for the fulfillment of the contract without delay.
Force majeure is an external event caused by elementary forces of nature or by the actions of third parties, which is unforeseeable according to human insight and experience, cannot be prevented or rendered harmless by economically acceptable means, even with the utmost care that can reasonably be expected in the circumstances, and cannot be accepted by the affected contractual partner due to its frequency.
20. Amendments to Privacy Policy and Terms
Privacy Policy Updates
We will update our Privacy Policy whenever necessary. If there are any significant changes, we will notify you either by posting a notice on the website before the changes take effect or by any other appropriate means or via email, if you have opted for it. We encourage you to read the privacy policy on a regular basis and be informed of the way your data is protected. The last revision of the Privacy Policy took place on 31/04/2025.
Amendments of the Terms of Use in General
These terms may be amended from time to time and whenever the Company deems it necessary. You will be informed about each amendment through the pages of the website or by email, if you have opted for the latter. The use of our website is subject to the terms of use as they are on the date you visit the website. Please check the terms regularly, so that you are aware of their content at all times. As you have been informed, the continuation of use of the website after any amendment of the terms of use implies unconditional acceptance of those changes.
Applicable Law and Jurisdiction
All the terms above and the use of the website are subject to the Dutch law and should be interpreted accordingly. Any related dispute should be handled by the competent Courts Netherlands.
