Frequently Asked Questions (FAQ)

To create an account, click on the "Sign Up" button on the homepage. You can register by using your Google account or by manually providing your email and password, some basic details about you and finally verify your email address by following the link sent to your inbox.

We offer multiple secure payment options including credit/debit cards, e-wallets like PayPal, and bank transfers. All transactions are processed through our secure payment gateway to ensure your financial information is protected.

To participate in an auction, you must first fill in the mandatory details in your profile. After that you can simply place a bid on the auction page of the product you desire to purchase. If you're the highest bidder when the auction ends, you'll win the item. Remember, bidding is a contractual obligation, so be prepared to complete the purchase if you win.

If your package hasn't arrived, first check the tracking information provided on your order page. If it's delayed or there's no update, contact our support team, and they will assist you in resolving the issue.

Return policies vary depending on the seller. Check the product page for specific return policies, or contact the seller directly using our messaging platform. Ensure you understand the return policy before making a purchase.

Once your seller profile is set up and approved, go to your dashboard and select "Create a Listing." Follow the prompts to add product details, pricing, and images. You can also set up auctions if desired.

The communication between buyers and sellers is only possible after a purchase has been confirmed. We will then share the contact details for both parties.

If you encounter any issues with a transaction, such as a payment problem or product discrepancy, contact our support team immediately. Provide all relevant details to expedite the resolution process.

Your security is our top priority. We use Stripe, a payment industry leading partner that secures your payments and data with advanced encryption technologies and fraud prevention. Always ensure your account details are kept private, and report any suspicious activities to our support team.

Complete your profile by adding detailed business information, product images, and certifications. Ensure that your products always reflect the quality that you advertise and the fulfillment of the order happens within the expected timeline. Engage with buyers positively and encourage reviews to build a reputable standing in the marketplace.

We offer fair trade for both parties, transparency in all transactions, easy to use and intuitive platform to help you focus on what you do best.

Yes, flexible quantities are welcomed. Please note that the minimum order value is set to 200 euros for a direct sale, or 180 euros for the starting price of an auction.

We partner with logistics providers — all options are explained before checkout.

You can browse but need an account to be able to trade.

There are no subscription costs. For every confirmed purchase there is a 12% (agrobid platform service) + 2% (payment processing) commission fee. This fee is paid by the seller). The transportation costs are charged to the buyer.

No hidden costs. Transparent and fair don't align with the tricks to get more money out of you. The liability and exact responsibilities for all parties are explained in our terms of service. In case of questions please contact us.

You can close your account with agrobid anytime, as long as there is no active sale or auction in progress.

We will be happy to receive your feedback and help you solve any issue related to your purchase. Please check and follow the process described in the Dispute Resolution & Claims page and our Terms of Service before you purchase any items!

Currently we only operate the displayed product category. However, we are exploring new categories already today.

Detailed Listings! The platform allows for detailed product descriptions, high-quality images, and certifications to be displayed.

This is a complementary sales channel that can help expand your market reach and customer base. We provide marketing support, access to new markets, and streamlined sales processes.

Agrobid has a very User-Friendly Interface. We also offer training sessions, tutorials, and ongoing support to help you navigate the platform.

Trust is built. We ensure top quality producers by certificates and ratings. Transparency is also key to trust and reliability, we provide the information visibly and openly with no hidden costs, no small letters. We are also here to support you, from building your profile, to handling any issues with the platform, by talking to a real person without endless waiting times. Our Platform is offering many supporting functions to enable smooth operations.